Frequently Asked Questions (FAQ)
Are all the goods authentic?
Are all the goods genuine?Yes! We guarantee that you will find only genuine branded pieces in our e-shop. All goods are brand new. Customer satisfaction is our priority, we declare the originality of the goods with a money back guarantee!
What countries do you serve?
We are offering our items to customers from CZ/SK/HU/RO/PL.
What are the delivery methods and when will my goods arrive?
We use shipping companies Zásilkovna, PPL, DPD, who will deliver your package you can specify during the creation of the order.
We dispatch orders as quickly as possible. Standard delivery time is 3-10 working days, for items marked for dispatch within 48hrs the delivery time is 2-3 working days.
more information regarding shipping can be found here
What payment methods do you offer?
The order can be paid in three ways:
- instant payment via payment gateway
- bank transfer
- cash on delivery
more information regarding payment can be found here
The item arrived and I am not happy/satisfied with it for whatever reason. What should I do?
You can simply send the unworn item back in the condition it arrived and we will refund your money within 14 days of receipt.
More information regarding returns can be found here
I would like to ask anything else
Feel free to contact us at info@released.cz, someone from the team will get back to you as soon as possible